Tex Automotive is fully committed to complying with the General Data Protection Regulation (GDPR) enforceable by 25th May 2018. This privacy policy outlines how we use personal information we collect about you when you use this website and our services.
Last Updated: 7th September 2021
Table of Contents
Who we are
What personal data we collect and why we collect it
Who we share your data with
How long we retain your data
What rights you have over your data
Where we send your data
Our contact information
How we protect your data
What data breach procedures we have in place
Who we are
Website: https://texautomotive.com/
Company Name: Tex Automotive
Address: Range Road, Cotswold Business Park, Witney, OX29 0YB
Telephone: 01993 893500
Email: [email protected]
Company Number: 02082564
What personal data we collect and why we collect it
Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose, your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.
Website Forms
If you complete our Website Forms, the information entered will be emailed to us and stored in our website database. You will not be able to complete the form, without giving consent for the submitted data to be collected and stored. We will only use this information to contact you regarding your enquiry. We will not use your information for marketing purposes. If you are currently using our services, we may send information that would be of a legitimate interest.
With regards to our Subscribe Form, we will use the email you provide to share information with you. You can change your mind at any time by clicking the unsubscribe link in the email you receive from us. We use MailChimp as our marketing automation platform. By submitting our form, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.
The Gravity Forms plugin used for our website forms may also record your IP Address and User Agent information, which helps identify you and can assist with preventing SPAM.
Online Orders
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
MailChimp integrates with our checkout process and will keep a record of your email and the basket contents. This record is kept to repopulate the contents of your basket if you switch devices or need to come back another day. Read our privacy policy here.
We will also store comments or reviews, if you choose to leave them.
Analytics
By using our website and accepting our cookies, we will record information that is used to track your activity on our website via Google Analytics. This includes your IP Address and User Agent information.
You can opt out of our Google Analytics tracking, by clicking here and using the “Change your consent” or “Withdraw your consent” options.
You can view Google’s Privacy Policy here.
We use the GA Google Analytics plugin to connect our website to Google Analytics. This plugin does not collect any user data.
Social Media
By using any of the Social Media Share buttons on our website, the AddToAny plugin used may temporarily store an IP address and set a client cookie for security purposes.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Our Team
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Rapport Design
Rapport Design manages our web server, ensuring it remains secure and continues to function correctly. They can, therefore, access any of the data in our website database. Under no circumstances do we give permission for Rapport Design to share any information stored in our website database or use any personal data for their own means.
Stripe
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Stripe Privacy Policy for more details.
Plugin Developers
Our website uses third-party plugins to provide additional functionality. If any issues occur with these third-party plugins, the developers need logins to the administration area of our website, so that they can diagnose and fix the problem. Once the issue has been resolved, their access is revoked.
How long we retain your data
Online Orders
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
MailChimp will keep a record of your email and the basket contents for up to 30 days. Read our privacy policy here.
Website Forms
We aim to delete information collected by our website forms after a 3 month period, but no longer than 12 months. If we begin carrying out work for you based on the information collected by our website forms, we will not delete the information within this period. If a point reaches where we are no longer working with you, we will aim to delete your information after a 12 month period, but no longer than 24 months. You can request that we delete your data sooner, by contacting us here.
Analytics
We have configured our Google Analytics account to clean up personal data after a 26 month period.
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Ensuring the accuracy of information, you can also request corrections. For large/excessive data requests we may charge a small fee.
Where we send your data
We use Digital Ocean Spaces to take daily backups of our website. Each backup is automatically deleted after 7 days. To find out more about how Digital Ocean handles our data, please click here.
Our contact information
If you have any privacy-specific concerns, you can contact Tex Automotive using any of the following methods…
Email: [email protected]
Telephone: 01993 893500
Address: Range Road, Cotswold Business Park, Witney, OX29 0YB
Alternatively, please use our Contact Form.
How we protect your data
The following information lists the steps that we take to help protect your data:
- Our website is always using the latest version of WordPress and Plugins.
- We deactivate and remove any plugins no longer used and only have our active theme installed.
- We use the iThemes Security plugin to help prevent unwanted access to our website and this plugin ensures that strong passwords are compulsory for all accounts that have access to our website.
- We ensure that we don’t have any more than the required amount of accounts, that can gain access to our website.
- Each team member has a unique login and we use a plugin, which tracks each users activity.
- Our website uses an SSL Certificate to encrypt the information sent between your device and our web server.
- Our server has a Firewall to help keep out unwanted visitors.
- Our computers are all protected using strong passwords.
- Any personal information that leaves our office on portable devices, is thoroughly encrypted.
What data breach procedures we have in place
If we believe your personal data has been breached, we have the following procedures in place:
- We will contact the ICO within 24 hours of becoming aware of the breach, with all the relevant information.
- If the breach has exposed any unencrypted personal data, we will also inform the impacted users.
- We will consider the needs of any law enforcement investigations before publicly announcing the breach.
If our website has been hacked, we will contact Rapport Design, who have a procedure in place (as detailed on their Privacy Policy page).